In an era when people change their phone numbers often, maintaining up to date contact data is challenging for even the most diligent customer service representatives and data managers. When your team relies on accurate phone number information to prioritize leads, perform risk scoring for users and payments or communicate with customers through call, SMS or email, inaccurate data can reduce engagement rates and skew key metrics like response rates.

How to Check if a Phone Number is Still Active or in Service

Manually checking phone numbers to see if they are active is time-consuming and can create friction for new or returning customers. Integrating phone verification tools into existing processes at the point of entry or periodically can help you save time, improve data quality, and strengthen customer relationships.

If you’re looking for the quickest way to check if a phone number is in service, look no further than a live connection test. These free and paid services ping a number to check if it is still connected to the network. These tools can be used to verify a single phone number or in bulk to validate the line type and status of landline, mobile/cellular or VoIP.

If you prefer to use a more old-fashioned approach, try reaching out to the carrier that services a phone number to find out if it’s still active. You can search their website for a support contact or contact the customer service department directly. Just be sure to prepare a script that explains why you’re contacting them so they don’t feel harassed.